FAQ

Q: When will you process my order?
Your order will be shipped from our warehouse within 24 hours of when we receive your order. We use Australia Post to ship nationwide. We will provide a tracking number when the order is processed.
Q: What are my shipping options?
Your shipping options will be listed for you to choose from when you go to check out.
Q: Where can I obtain/view my receipt/invoice?
Once your order has been placed, you will be emailed your recipet and invoice. You wil also be able to log into your account through our website to view your order and additional information.
Q: What if I want to change my payment method on my subscription?
If you need to update your subscription payment method, you can log into your account and update the payment details as needed.
Q: When is my credit card payment processed?
Your credit card will be charged when you complete the purchase. If you choose a subscription, the same credit card will be used to process your future payments.
Q: How do I get in touch with you?
You can find our contact information at the bottom of our website under the, “CONTACT” section.
Q: How do I select a different color?
Head to your account page. Check your delivery date before selecting your desired color to ensure that you’ll receive the correct color before your next delivery. If you choose a new color for a product you’ve already received, there will be an additional charge of £9 for packaging and postage.
Q: How do I cancel my subscription?
You can unsubscribe up to 24 hours before each shipment is made. There is no mandatory time commitment for your subscription. You can terminate or restart your subscription as it suits you. If your deliveries are too frequent, we recommend postponing your subscription or making changes via My Page instead of canceling your subscription.
Q: Do you use harmful ingredients in your products?
Our products do not contain any parabens or harmful chemicals. We are certified by the CPNP and all of our ingredients are approved by CosIng.
Q: How do I cancel my subscription?
You can unsubscribe up to 24 hours before each shipment is made. There is no mandatory time commitment for your subscription. You can terminate or restart your subscription as it suits you. If your deliveries are too frequent, we recommend postponing your subscription or making changes via My Page instead of canceling your subscription.
Q: Help, my shipments are arriving too soon. What can I do?
To better suit your needs, you may adjust delivery interval times.
Q: Can I skip or reschedule a delivery?
No problem, head to your account page on our website and you can modify your delivery options including postponing, rescheduling or skipping a future shipment. Please do this at least 24 hours in advance from your shipment date. In the case of an extended skip shipment request, please contact us for further assistance.